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Exchange/Return Policy

We want you to be delighted with your purchase.  We cannot provide refunds, but we can provide exchanges.  If for any reason you are not completely satisfied, you may exchange the items you purchased when they are returned in unused condition.  Simply follow the guidelines below.

You have 21 days from the date on our invoice to request an Exchange.

If you wish to make an exchange, please email Sales@canadacutlery.com

In this email please include the following information:

  • Your Name (or the name the original order was placed under)
  •  

  • Your Full Address:
  • Suite or Unit #,  Street # and Street Name
  • City, Province and Postal Code

  • Your Order Number (or CCI Invoice # if available)
  • Your Telephone Number
  •  

  • Let us know what you want to return for exchange.

  • We suggest you visit https://www.canadacutlery.ca to identify what you would like in place of the item you are returning.  If you are not sure, let us know that too, and we be pleased to assist you.

    Please return goods to:


    Canada Cutlery Inc.
    1964 Notion Road
    Pickering  ON  L1V 2G3

    Make sure to package all knives securely so that there is no possibility of the sharp blade tearing through the outer shipping container you send them back to us in.


    Note: Canada Cutlery Inc. is not responsible for any injuries that could result from you not safely packaging the products you return to us; it is critical that you package knives so that they cannot cause an injury.

    A store credit will be issued for the returned, unused merchandise as soon as it has been received by us and it is verified to be in unused condition.

    Please Note:  If CCI finds that the returned items are not in unused condition, they will be returned to you.  Transportation costs both to and from CCI are your responsibility.

    Note:  We cannot exchange personalized or customized items.


    Please note, all goods are completely guaranteed against material and manufacturing defects.
    Please see our product warranty policy at: https://www.canadacutlery.ca/warranty.asp


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    Culinary Glossary

    What is a bolster?

    It's the raised thick part between the blade and the handle, which usually distinguishes the knife as fully forged.

    The bolster acts as a guard providing safety balance, sturdiness, and comfort.

    Beware of companies that manufacture knives with an imitation bolster as these knives are invariably cheaper in quality compared against a “one piece fully forged” knife.

    Read more glossary terms in our Education Section.

     
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